Things That Your Customers Want To Hear From You In Your Small Business

Business is not only about financial transactions but also personal interchange between human beings, that ideally lead to long-term business relationships. Here are some of the things that your clients want to hear you say when they walk into your store.
Published on Jan 3, 2023 by CalebCategory Stories

      298
Things That Your Customers Want To Hear From You In Your Small Business

a) "How may I help?" and "Thank you."

Your customers want to know that you are interested in them, and that they are important to you. So, welcome them warmly when they walk into your shop and ask how you may be of assistance. After serving them well, become special by appreciating your clients for dropping by.

b) "This product or service is on offer or for free."

In these "hard economic times", everybody (your customers in this matter) wants free or discounted stuff. Have some items on special offer, especially during the festives, and promote them to your clients in person at your shop or online (if you have a website and/or social media presence).

c) "I don’t have/offer that but let me call someone."

It’s exhausting when customers come to your shop and don’t find what they are looking for. Establish a good network of, and relationship with, colleagues in your trade, a connection that’ll facilitate convenient redirection of your clients to where they can get whatever they couldn’t find at your store.

d) "I’ll always be here at your service."

Your customers want to be assured that you will always be there whenever they need you. Give them this promise and walk the talk by opening your small business early in the morning and closing it late in the evening, every single day. Also, you want to have your contact line on 24/7.

About the Author

Caleb  Mwema
Caleb Mwema

I’m a beginner tech and biz enthusiast, and a blogger of stuff I find useful and interesting in my adventures as a Kenyan. Click on LinkedInTwitter, Facebook and Instagram to like and follow my pages on the mentioned socials.

Send me an Email

Like, Share & Comment

So, was this article useful or interesting? Like, share and leave your comment below.



SMS
WhatsApp
Email


Prev Article

Most Recent Articles

How To Beat Existing And Established Businesses In Your Trade As A Small Business
How To Beat Existing And Established Businesses In Your Trade As A Small Business
95% of the time, someone else already ventured and is doing well in that small business you’re looking to start. So how do you get in there and win? Outlined below are a few ways on how to work your way up amidst the old and highly competitive businesses.
Read more 294
Important Times To Stay Open As A Small Business When Others Are Closed
Important Times To Stay Open As A Small Business When Others Are Closed
There are times of the week, month or year when most businesses are closed. As a small and fast growing business, you want not to be among the most. This article outlines the various periods when it’s important to remain operational as a small enterprise.
Read more 298
Phrases You Want To Hear From Your Customers In Your Small Business
Phrases You Want To Hear From Your Customers In Your Small Business
Almost everyone likes to be told what they want to hear, whether it’s honest or otherwise - everyone including you. Discussed in this post are some of the clauses that might mean a lot to you and your small business when you hear them from your customers.
Read more 251
#teQniQal

Most Viewed Articles

How to Apply for a Certificate of Good Conduct
How to Apply for a Certificate of Good Conduct
The Certificate of Good Conduct, also known as the Police Clearance Certificate (PCC) or Good Conduct Certificate, is a certificate issued by the Directorate of Criminal Investigations (DCI) in Kenya confirming your/applicant’s criminal record status.
Read more 1.6K
Chapter Six Requirements (Clearances)
Chapter Six Requirements (Clearances)
If you’ve applied for a job recently, especially in any government or public institution, you must have come across advertisements saying that you must fulfill the requirements of Chapter Six of the Constitution of Kenya 2010. What are these requirements?
Read more 1.5K
How to Download GHRIS Payslip Online on Public Service Payroll
How to Download GHRIS Payslip Online on Public Service Payroll
In this article you’ll learn how to register your details on GHRIS portal, recover your GHRIS password in case you lost it, log into GHRIS and download your P9 form(s) and most importantly, how to download your payslip(s) on Public Service Payroll portal.
Read more 744
eCards by teQniQal
Blog  |  Privacy  |  Terms