Almost everyone likes to be told what they want to hear, whether it’s honest or otherwise - everyone including you. Discussed in this post are some of the clauses that might mean a lot to you and your small business when you hear them from your customers.
a) "Do what you do"
This phrase mean that you’re the man; that you are good at what you do, that you do it better than everyone else, that you’re the best. It usually comes from your regular customers who’ve developed unwavering trust in your craft.
So go on and do what you do best, do it even better this time. Make more customer sing these nice words to you.
b) "Keep the change"
Some of your customers will let you round up their purchase to the nearest big note - as a token of appreciation for your good service, or as a manipulative tactic to get you later on when they’ll need favours from your small business.
You can deny it if you think it’s a trap; otherwise accept it, give thanks and know what to do with the tip to improve your craft.
c) "Thank you"
Most of your customers won’t use this polite expession, don’t catch some weird feelings. Some customers will say it because they are well-mannered - even if your service was wack, others because you were genuinely resourceful.
Well, you want to say "you are most welcome" back; then use that good gratitude energy to improve your enterprise.
d) "I’ll come again"
Inasmuch as a good percentage of such promises are as empty as a politician’s address to the masses, some are actually genuine - especially when it comes from your day-ones, ride or dies, and the customers who mean business.
Ignore the cap and focus on those who mean what they say. Do not only make them come again, but again and again.
e) "I’ll refer someone"
These words mean that your service was 100, or close to that. Its fraternal and equally beautiful twin sister is "I’ve been send by so and so", which means that you must offer that customer the exact value for money items you did their referer.
Keep offering the best of the best in your industry and make your clients refer, and the refered ones become referers or more referers.
I’m a beginner tech and biz enthusiast, and a blogger of stuff I find useful and interesting in my adventures as a Kenyan. Click on LinkedIn, Twitter, Facebook and Instagram to like and follow my pages on the mentioned socials. Send me an Email
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