How to Get Your M-PESA Statement

The Safaricom PLC has made it easy for you as their customer to access your Stamped M-PESA Statements on demand and/or monthly, by simply dialing *334#. After successful request, your e-stamped statement is sent to your email address almost instantly.
Published on Apr 26, 2022 by CalebCategory How Tos

      133
How to Get Your M-PESA Statement

Requirements

  • M-PESA Line
  • M-PESA PIN
  • Email Address

Procedure

a. How to Register for the M-PESA Statement Service

Using your M-PESA line:

  1. Dial *334#,
  2. select My Account,
  3. select M-PESA Statement,
  4. select Register for Email Statement,
  5. accept Terms and Conditions,
  6. enter and verify (re-enter) your Email Address, then
  7. verify your request using your M-PESA PIN.

You will receive an SMS confirmation that your registration request has been received and is being processed. 

After registering, you will receive a notification on the email address provided, with a validation code/OTP. The validation code/OTP shared on email will be used to verify the email provided as shown below:

  1. Dial *334#,
  2. select My Account,
  3. select M-PESA Statement,
  4. select Verify Email using OTP, then
  5. enter OTP sent on your email address.

You’ll receive a notification informing you that:

  • you have successfully registered your email address to receive monthly M-PESA statements, and that
  • you have been opted out of the old M-PESA Statements service.

b. How to Access your M-PESA Statement(s)

  1. Dial *334#,
  2. Select My Account,
  3. Select M-PESA Statement, then
  4. request either Full Statement or Mini Statement.

Your statement will be sent to your email address and a notification sent to you on SMS.

c. How to Open your M-PESA Statement(s)

  1. Log into your email address, open the M-PESA STATEMENTS email from Safaricom then scroll down and download it.
  2. To open the downloaded file, you’ll be asked for a password. Enter the six-digit Code sent to your phone via SMS.

Note

  • Your M-PESA PIN is only used to approve your M-PESA statement request. Remember: PIN yako, siri yako.
  • For support; call 100 for prepaid, 200 for post paid or visit your nearest Safaricom Retail shop or Care Desks.

About the Author

Caleb  Mwema
Caleb Mwema

I’m a beginner tech and biz enthusiast, and a blogger of stuff I find useful and interesting in my adventures as a Kenyan. Click on LinkedInTwitter, Facebook and Instagram to like and follow my pages on the mentioned socials.

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